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Placing an Order
  • Call our Exhibit Sales Hotline: 866-966-4066 (toll-free) or, 214-615-5960 (local)
  • E-mail: sales@radiusdp.com
  • Fax: 888-322-7429 (toll free) or 972-406-1321 (local)
  • You will receive an order acknowledgement from us via e-mail or fax.
  • If you do not receive the acknowledgement within 24 hours, contact us immediately.

Submitting Artwork
 
  • See our detailed “artwork requirements” on page 31.
  • Small files (10 MB or less) can be sent via e-mail to art@radiusdp.com
  • Files up to 2 GB can be uploaded to our art department from radiusdp.WeTransfer.com
  • DEALERS:  If you are registered on our website, visit www.radiusdp.com/sendfiles for available methods to get your files to us.
  • If you do not have access to the Dealer Section of our website and need to send large files to us electronically, contact our office for instructions.
  • Large files can also be sent on DVD or CD
  • You will receive a layout from our art department within one business day via e-mail.
 
If you do not receive this layout, contact us immediately.
 
Turnaround Times
 
  • Unprinted products: ship within 3 business days of the receipt of your order.
  • Imprinted products: ship within 5 business days of the receipt of your approved layout.
  • Unsuitable artwork and delays in your approval of our layout will result in delayed shipping.
  • Large quantities, custom dyes, and custom manufactured products may take longer.

Return Policy
 
  • All orders are custom and non-cancellable after the start of production.
  • Certain unused hardware and portable display accessories MIGHT be returned within 30 days of purchase and after receiving a return authorization.
  • A 15% restocking fee will apply to all returns.
Terms & Conditions
 
  • To place an order you must have an active credit account, prepay, or supply a credit card number (Amex, MC, Visa only). No COD shipments.     New accounts should prepay or use a credit card as credit application process may take approximately 30 days
  • FOB Dallas, Texas USA unless noted otherwise. All prices in U.S. Dollars. Prices subject to change without notice.
Fabric Care Instructions
  • Do not iron printed images. Do not dry clean any X-Press®Scan, RasterPrint™, AppliPrint™ or screened printed images.
  • Machine wash warm (120°). Mild detergents, no chlorine bleach, except Velour Lite which can be ONLY be dry cleaned.
  • Tumble dry on permanent press cycle (120°). Remove immediately to prevent wrinkling. No ironing necessary if instructions are followed.
  • Radius® Display Products will not assume responsibility for fabrics damaged due to improper laundering or storage.
  • All fabrics, excluding DURA™, are flame retardant and meets FR Code 701.
  • Custom dye lots available for minimal order and additional lead time.
  • Dye lots will vary.
 
Radius Display Products
800 Fabric Xpress Way
Dallas, exas 75234
 
Toll Free: (800) 322-7429
Main: (972) 406-1221
Fax: (888) 322-7429
Sales Hotline: (214) 615-5970.
Exhibit Sales Direct: (866) 966-4066
Hospitality Sales Direct: (866) 966-8266
 
www.radiusdp.com
info@radiusdp.com
sales@radiusdp.com