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About Radius Display Products
Art Requirements
Ordering Information
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Placing an Order
Call our Exhibit Sales Hotline: 866-966-4066 (toll-free) or, 214-615-5960 (local)
E-mail: sales@radiusdp.com
Fax: 888-322-7429 (toll free) or 972-406-1321 (local)
You will receive an order acknowledgement from us via e-mail or fax.
If you do not receive the acknowledgement within 24 hours, contact us immediately.
Submitting Artwork
See our detailed “artwork requirements” on page 31.
Small files (10 MB or less) can be sent via e-mail to art@radiusdp.com
Files up to 2 GB can be uploaded to our art department from radiusdp.WeTransfer.com
DEALERS: If you are registered on our website, visit www.radiusdp.com/sendfiles for available methods to get your files to us.
If you do not have access to the Dealer Section of our website and need to send large files to us electronically, contact our office for instructions.
Large files can also be sent on DVD or CD
You will receive a layout from our art department within one business day via e-mail.
If you do not receive this layout, contact us immediately.
Turnaround Times
Unprinted products: ship within 3 business days of the receipt of your order.
Imprinted products: ship within 5 business days of the receipt of your approved layout.
Unsuitable artwork and delays in your approval of our layout will result in delayed shipping.
Large quantities, custom dyes, and custom manufactured products may take longer.
Return Policy
All orders are custom and non-cancellable after the start of production.
Certain unused hardware and portable display accessories MIGHT be returned within 30 days of purchase and after receiving a return authorization.
A 15% restocking fee will apply to all returns.
Terms & Conditions
To place an order you must have an active credit account, prepay, or supply a credit card number (Amex, MC, Visa only). No COD shipments. New accounts should prepay or use a credit card as credit application process may take approximately 30 days
FOB Dallas, Texas USA unless noted otherwise. All prices in U.S. Dollars. Prices subject to change without notice.
Fabric Care Instructions
Do not iron printed images. Do not dry clean any X-Press®Scan, RasterPrint™, AppliPrint™ or screened printed images.
Machine wash warm (120°). Mild detergents, no chlorine bleach, except Velour Lite which can be ONLY be dry cleaned.
Tumble dry on permanent press cycle (120°). Remove immediately to prevent wrinkling. No ironing necessary if instructions are followed.
Radius® Display Products will not assume responsibility for fabrics damaged due to improper laundering or storage.
All fabrics, excluding DURA™, are flame retardant and meets FR Code 701.
Custom dye lots available for minimal order and additional lead time.
Dye lots will vary.
Radius Display Products
800 Fabric Xpress Way
Dallas, exas 75234
Toll Free: (800) 322-7429
Main: (972) 406-1221
Fax: (888) 322-7429
Sales Hotline: (214) 615-5970.
Exhibit Sales Direct: (866) 966-4066
Hospitality Sales Direct: (866) 966-8266
www.radiusdp.com
info@radiusdp.com
sales@radiusdp.com